Course resources
IT Support / Help Desk Technician
Career guidance, training support and optional learning material for when you need it.
Apply for work with these skills
Trades this course prepares you for, with live openings where you are.
Fibre splicer & telecom tower technician
Apply now — openings in Ghana
These open a live search on boards that operate in your country. Search words that work: "fibre optic technician", "telecom tower technician".
Needs internet. Miva does not run these boards — never pay anyone a fee to be given a job.
Diagnostic imaging & ultrasound technician
Apply now — openings in Ghana
These open a live search on boards that operate in your country. Search words that work: "sonographer", "radiographer".
Needs internet. Miva does not run these boards — never pay anyone a fee to be given a job.
Job placement in Ghana
TVET institutions
- CTVET Ghana institution directory
Find accredited TVET institutions near you — search by region and trade.
- Ghana public TVET centres
Subsidised technical training centres nationwide, listed by CTVET.
Certification exams
- CTVET certification exams
National Proficiency I & II and Certificate I & II exam registration and schedules.
- Trade testing and proficiency exams
Trade test dates and centres, now coordinated through CTVET.
Government programmes & stipends
- Apprenticeship and placement support
Free job-matching and apprenticeship placement for TVET graduates.
- Youth Employment Agency (YEA)
Government-funded skills training and work placements for young Ghanaians.
Save the full career guide
Includes salary, funding, placement links and every lesson for offline reading or printing.
Training costs & funding
Certification exam: ≈ GHS 3,000 / ₦300,000 / XOF 150,000 (CompTIA A+, two exams) — CCNA similar
Scholarships & stipends
- • Cisco Generation Ghana: 100% FREE training + job placement in Accra & Kumasi
- • Nigeria TVET Initiative: ₦22,500/month stipend for ICT trades
- • Ghana TVET Service accredited centres offer subsidised NVQ IT tracks
Community loans & other options
- • Employer sponsorship: some ISPs/banks pay exam fees for bonded trainees
- • Susu/cooperative savings for exam fees; exam can be split one module at a time
What you'll learn
- Computer hardware components
- Operating systems (Windows, macOS, Linux)
- Networking fundamentals
- Troubleshooting methodology
- Printer setup and management
- Customer service in IT
- Software installation and configuration
- Mobile device support
Certification options
CompTIA A+ (Core 1 + Core 2)
Computing Technology Industry Association · 3-4 months · ≈ $492
Two exams. Core 1: hardware/networking. Core 2: OS/software. Passing: 675 (Core 1) and 700 (Core 2) out of 900. Free study: Professor Messer YouTube.
Cisco CCNA
Cisco Networking Academy · 6 months · cost varies
Cisco Generation Ghana offers this FREE with job placement. Check for similar programs in Nigeria, Togo, and Senegal.
Google IT Support Professional Certificate
Google / Coursera · 3-6 months · ≈ $39
Monthly subscription on Coursera. Financial aid available. Recognized by employers globally. Good alternative to CompTIA A+.
Who hires in Ghana
- Cisco Networking Academy (placement program)
- MTN Ghana
- Vodafone Ghana
- Ghana Commercial Bank
- banks and financial institutions
- Hospitals and health facilities
- Universities and schools
Why demand is high
- • IT sector projected to grow 11% through 2034 globally (US Bureau of Labor Statistics)
- • Cisco Generation Ghana offers FREE training and job placement in Accra and Kumasi (Cisco Networking Academy)
- • Entry-level IT support median salary ~$43,000/year globally (IT Support Group 2026)
- • Every company — banks, hospitals, schools, shops — needs IT support staff (General market analysis)
Strong data backing this recommendation
Verify certification dates and stipends with your local TVET office.
Study sheets for this course
Download them to study on paper, away from the phone.
Supply enters the main switch, passes the earth-leakage device, then splits into protected circuits with their own ratings.
Work from cheapest test to most expensive repair. Never open the phone before the charger and cable are ruled out.
Fault-find outward: device, cable, switch, router, then the line to the provider. Test one hop at a time.
The mask decides which part is the street and which part is the house number. Same street, direct talk; different street, go via the gateway.
Free video guides online
Miva has vetted YouTube tutorials for this course. Turning this on opens external links that use your data bundle.
Picture your future at work
Illustrative, locally representative teams in Ghana
IT Support / Help Desk Technician
An IT support technician diagnosing equipment and helping a customer. This illustrative team reflects the people and communities of Ghana.